Privacy Policy

References in this Privacy Policy to "we", "us" and Jomama. At Jomama Online Shop, we recognize the significance of your privacy. This policy outlines our commitment to safeguarding your personal information and adhering to all applicable laws and regulations regarding data protection and privacy. This includes the handling of any personal data collected from you through our website, https://welcome.jomama.online/, and other websites owned and operated by us.

We encourage you to read this Privacy Policy thoroughly to understand our practices concerning your Personally Identifiable Information (PII). This document details how we collect, use, protect, and manage your information in compliance with relevant legal standards.

INFORMATION WE COLLECT
We collect information through two primary means:

1. actively provided information from you during your interactions with our services and promotions; and
2. automatically gathered data sent by your devices when accessing our products and services.

We will only collect and utilize your personal information when there is a legitimate reason to do so. In such instances, we ensure that only personal information reasonably necessary for delivering our services is collected.

When you order or register on our site, you may be asked to provide the following information:

1. Name:
2. Email address:
3. Mailing address:
4. Phone number:

Any other relevant details that enhance your user experience.

Upon visiting our website, our servers may automatically log standard data provided by your web browser. This data may include, but is not limited to:

1. Your device’s Internet Protocol (IP) address
2. Browser type and version
3. Pages visited
4. Date and time of your visit
5. Duration spent on each page
6. Additional technical details regarding any errors encountered

Please note that while this information may not be personally identifiable on its own, it could potentially be combined with other data to identify individuals.

We may collect personal information when you participate in competitions, contests, sweepstakes, surveys, prize draws, sign up for newsletters or subscriptions, make a purchase, sign up for updates via email or social media, access our content through mobile devices or web browsers, contact us via email, social media, or similar technologies, mention us on social media platforms, use Live Chat features, or complete online forms.

The information collected may be used for the following purposes, and it will not be processed in a manner inconsistent with these purposes:

1. The information collected may be used for the following purposes and will not be processed in a manner inconsistent with these: to customize and enhance your experience on our website, facilitate communication with you, fulfill your orders, notify you about important functionality changes, and for statistical or survey purposes to improve our website and services.
2. We may also send you information about products, services, promotions, and special offers by email or post. If you do not wish to be contacted for these purposes, you can inform us by contacting our Customer Services or messaging us via our Facebook pages "Jo Mama's Heaven" or "Jo妈妈饭团之家."
3. Additionally, we may use your data for analytics, market research, and business development to improve our website, applications, and social media platforms. Your information may also be used for advertising and marketing, including sending promotional information about our products, services, and third-party offers that may be of interest to you.
4. We may use your data to provide access to our website, applications, and social media platforms, as well as for internal record-keeping and administrative purposes. It may also be used to manage competitions, sweepstakes, and provide additional benefits, comply with legal obligations, and resolve any disputes.
5. For security and fraud prevention, your data helps us ensure that our sites and applications are safe and secure, and used in accordance with our terms of use. Please note, we may combine information collected about you with general data or research received from other trusted sources.

INFORMATION PROTECTION

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

PERSONAL INFORMATION KEEPING
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may disclose your personal information to the following third parties:

1. A parent, subsidiary, or affiliate of our company;
2. Third-party service providers for the purpose of enabling them to provide their services, such as IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms;
3. Sponsors or promoters of any competition, sweepstakes, or promotion we run;
4. Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you, as well as third parties to collect and process data;
5. Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights;
6. Our employees, contractors, and/or related entities; and/or
7. Our existing or potential agents or business partners

We provide these third parties with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using your information for their own marketing purposes or from sharing it with anyone outside of Jomama Online Shop. We will not pass your information on to any other companies or third parties for marketing purposes unless you have agreed for us to do so.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies, and we are not responsible or liable for the content and activities of these linked sites. However, we seek to protect the integrity of our site and welcome any feedback regarding these sites.

YOUR RIGHTS AND CONTROLLING YOUR PERSONAL INFORMATION

You have the right to withhold personal information from us, although this may affect your experience on our website. We will not discriminate against you for exercising any of your rights related to your personal information. By providing us with personal information, you acknowledge that we will collect, store, use, and disclose it in accordance with this privacy policy. You also have the right to request access to any personal information we hold about you.

If you have previously consented to the use of your personal information for direct marketing purposes, you may withdraw that consent at any time. We offer the option to unsubscribe from our email database or opt out of communications. Please note, we may need to verify your identity to process such requests.

If you believe any personal information we hold is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information that is found to be inaccurate, incomplete, misleading, or outdated.

COOKIES
Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the website or service provider to recognize your browser and capture certain information. For example, we use cookies to help remember and process the items in your shopping cart. They also allow us to understand your preferences based on previous or current site activity, helping us to improve our services. Additionally, cookies help us compile aggregate data about site traffic and user interaction, allowing us to enhance the overall site experience and develop better tools for the future.

You have the option to receive a warning each time a cookie is being sent or to turn off all cookies entirely through your browser settings. Since browser settings vary, refer to your browser’s Help Menu for instructions on how to modify your cookie preferences.

Please note, if you choose to disable cookies, some features that improve your website experience may not function properly.

PRIVACY OF CHILDREN ON OUR WEBSITE

Our website is not intended for use by children under the age of 12, and we do not knowingly collect any personal information from individuals under this age. If we become aware that we have inadvertently collected personal information from a user under the age of 12, we will take immediate steps to delete that information from our records.

In the event that a user provides false information or creates a fake account, we are exempt from any liability arising from the collection or use of such data. It is the responsibility of users to provide accurate information, and any misuse of our website, including the creation of fake accounts, is done at the user’s own risk.

LIMITS OF OUR POLICY

Our website may contain links to external sites that are not operated by us. Please be aware that we do not have control over the content and policies of these third-party sites and cannot accept responsibility or liability for their respective privacy practices. We encourage you to review the privacy policies of any external sites you visit to understand how they collect, use, and protect your personal information.

CHANGES TO THIS POLICY

We may, at our discretion, update our privacy policy to reflect changes in our business processes, current best practices, or legislative or regulatory requirements. If we decide to make changes to this privacy policy, we will post the updated version at the same link from which you are accessing this policy.

If required by law, we will obtain your permission or provide you with the opportunity to opt in or opt out of any new uses of your personal information.

CONTACT US

For any questions or concerns regarding your privacy, you may contact us using the following email address: info@jomama.online

(The management of Jomama reserves the right to change the term & conditions without prior notice.)